REFUND & EXCHANGES

Thank you for choosing Rhowan James for your men's apparel needs. We strive to ensure your shopping experience is as seamless as possible. Below you will find detailed information on our refunds and exchanges policy to provide clarity and assurance regarding your purchases.

ORDERING PROCESS

Purchases can be effortlessly made directly through our website, RhowanJames.com. Simply navigate through our collection, add your desired items to the shopping cart, and proceed to checkout. All transactions, from selection to payment, will be securely handled by or on behalf of Rhowan James.

SHIPPING AND DELIVERY

We understand the anticipation of receiving your order promptly. Shipping typically occurs within 3-7 business days. However, delivery times may vary depending on your location and seasonal demands, occasionally extending to 7-10 days. Please note that shipping costs may fluctuate based on international rates.

DELIVERY PROMOTIONS

Our delivery promotions apply solely to standard shipping charges. Free shipping is exclusively available for orders bound for Canada via our standard delivery service, which typically takes 5-7 working days. Please be aware that free shipping does not extend to alternative delivery services.

PRODUCT AVAILABILITY

At Rhowan James, we prioritize transparency regarding product availability. Products offered for purchase online are subject to availability. Here's what our availability descriptions mean:

  • Available: Products are in stock and ready to ship.

  • Available for Pre-order: Secure your purchase now; items will ship after the specified Start Ship date.

  • Back Order: Secure your purchase now; items will ship after the noted Ship date as our warehouse restocks.

  • Sold Out: Unfortunately, these products are out of stock and unavailable for order.

COLOR ACCURACY

While we endeavor to display product colors accurately, please note that slight variations may occur due to monitor, printer, and software discrepancies.

PRICING

All prices are denoted in Canadian dollars. US and international customers will be charged in Canadian funds, converted at an exchange rate determined by Rhowan James at the time of purchase.

PAYMENT

We accept various payment methods for your convenience, including Visa, MasterCard, American Express, Discover (US only), Diner's Club, JCB, and Apple Pay. Your card will be charged upon verification, credit authorization, confirmation of stock availability, and readiness for shipment.

RETURN POLICY

We gladly accept returns of unworn, undamaged, or defective regular-priced merchandise for exchange or credit note when accompanied by the original sales receipt. All returns must be initiated within 14 days of delivery. Swimwear purchases are final sale items, while custom apparel, gear, and swimsuits are non-returnable. Please review your order details carefully before finalizing your purchase.

NO REFUNDS

Discounted or promotionally priced merchandise is considered a final sale. For instructions on returning merchandise, please contact our Customer Care department at info@RhowanJames.com.

DUTIES + TAXES

  • To Canada: Provincial taxes will be added to Canadian purchases based on the customer's residing province.

  • To the U.S.: US customers will not incur Canadian sales tax. However, they are responsible for local sales tax, duties, and customs, if applicable.

  • International: International customers are exempt from Canadian sales tax but are accountable for all import duties, customs, and taxes levied by their respective countries.