Privacy Policy

 

OUR PRIVACY PROMISE

Your privacy is of utmost importance to us and we are committed to being transparent about the technologies we use and to comply with applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. Any of your personal details will only be used by Rhowan James and our carefully selected third-party partners to ensure that we deliver an excellent service to you, and to process and deliver your order and maintain your account with us.

Rhowan James is a registered data controller under the Data Protection Act 1998.

Any personal information we collect from you will be used in accordance with the Data Protection Act 1998 and other applicable laws.

Your personal information will be held and managed by Rhowan James Commerce Ltd. By visiting and using Rhowan James’ website (www.rhowanjames.com) (the "Site") or by visiting a Rhowan James store for the purchase or sampling of products or for interacting with our content and/or services or by contacting our Customer Service Team, you acknowledge that you have read this Privacy Policy. You must be at least 13 years old to use the Site. If you are under 13 or a minor in your country or state of residence, please ask your parent or legal guardian to provide their information for you.

HOW DO WE USE YOUR INFORMATION

This Privacy Policy covers all personal information about you that we collect, use and otherwise process in connection with your relationship with Rhowan James as a customer or potential customer. Rhowan James will collect and use your personal information as described in this Privacy Policy and as permitted by applicable laws, including in circumstances where: (i) it is necessary to provide or fulfill a service requested by or for you; (ii) you have given us your express consent; or (iii) it is necessary for one or more of the following legitimate interests pursued by Rhowan James:

  • Process your order and communicate with you about the goods or services you have ordered from us (your details may be passed on to a third party for them to supply or deliver products you have ordered and we may retain your details for a reasonable period of time after you have completed the transaction in order to fulfill any contractual obligations such as refunds, guarantees, etc).

  • Process payments and prevent fraudulent transactions (we may retain your details including your credit/debit card information) for a reasonable period of time and we may pass your details to a third party to carry out these functions).

  • Update our records and maintain your account with us.

  • Recommend offers and merchandise that may be of interest to you, where you have consented to be contacted for such purposes.

  • Improve the content and appearance of our website, to ensure that content from our website is presented in the most effective manner for you.

  • With a view to understanding our customer's needs better, we will, with your permission, retain the information you have provided us and the details of any purchases you have made to enable us to offer products and services that are likely to be of interest to you.

WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW WE USE IT

When you register for an account with us (whether online or in-store), place an order, interact with our digital content on your computer or mobile device, visit a Rhowan James store, request an in-store service, or send us an inquiry, we will collect certain information from you. We will indicate whether this collection involves personal information and, if it does, whether providing your personal information is voluntary or mandatory for the service. Please be aware that where the collection is mandatory, we may not be able to provide the relevant products or services to you if you do not provide that information to us. Please see the different sections of this Privacy Policy to learn more about what personal information we collect and how we use it.

Where we have given you (or where you have chosen) a password that enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We will never contact you by email to ask you to send or confirm any of your personal details. If we need any information of this nature we will only contact you by telephone.

ACCOUNT MANAGEMENT AND CUSTOMER PROFILE INFORMATION

  • We may collect the following information: your name, postal address, phone numbers, email addresses, credit card numbers, and other payment information. You acknowledge that we may also obtain information about you as a result of authentication or identity checks (for example in connection with our standard fraud checks when you make a purchase on our Site). We use this information to identify you as a customer, to process your order, to deliver products and services, to process payments, to update our records, and to generally manage your account with us under our terms with you. Providing us with personal information is voluntary but we may not be able to process your order and send you the required order acknowledgment and shipping confirmation emails if you do not provide us with certain requested information.

  • Where permitted under applicable laws or with your consent (if so required by applicable laws), we may use information about how you use our Site, and any in-store services to personalize our communications to you, tailor the content appearing on our Site and how these appear to you and to personalize our in-store service to you, so as to make the Site and our services and communications more relevant to you and to enable your use of any interactive features of our services.

  • If you have a customer account (whether created online or in-store), you acknowledge that we may also collect information about the products you browse online or purchase, where you purchased the products from, and other information related to your purchases or which is otherwise relevant to your customer relationship with Rhowan James. We may also ask for your birthday and gender or you may provide us with information about yourself, your product size preferences, and lifestyle interests on our Site or when using interactive content in the Rhowan James store or events. We use your customer account and profile information to offer you an enhanced service according to your preferences, including by identifying relevant products, services, and events that may be of interest to you, personalizing your experience with Rhowan James, and sharing with you information about your past purchases.

  • We may also use your personal information to contact you in relation to service-related matters, including, on occasion, to request and respond to feedback on your experience in-store and/or on our Site, and to assist you in relation to prospective purchases on our Site, where permitted to do so in accordance with applicable laws or if we have your consent to do so if required by applicable laws.

  • We may also use your personal information for our internal marketing analysis and demographic studies, together with non-personal information, to analyze, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers. This means that we can offer more personalized and integrated shopping and interactive experiences to our customers across our stores and our Site.

  • We may supplement the information we collect about you with marketing and demographic information which we receive from affiliated third-party companies, in addition to other information which is available in the public domain or which we are otherwise lawfully permitted to be provided with, in order to ensure the accuracy of our records, better understand the interests and preferences of our key customer audiences and improve our service to our customers. If you don’t want to receive these, you can ask us to opt out of these communications at any time by contacting our Customer Service Team.

INFORMATION ABOUT YOUR DEVICE AND HOW YOU USE OUR SITE

  • Each time you use our Site, we may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

  • We use this information to administer and improve our Site, to ensure that the content is presented in the most effective manner for you and for your computer or mobile device, to allow you to participate in interactive features of our service (when you choose to do so), as part of our efforts to keep our Site safe and secure, to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you, and to make recommendations to you about products that may be of interest to you.

INFORMATION WE COLLECT FROM OTHER SOURCES

  • We may also receive information about you from third parties (including business partners, suppliers, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION

We have a legitimate interest in understanding our customers and providing a tailored, relevant service. When you provide your personal details to us, including in-store and online interactions, you are consenting to our use of that data in accordance with this policy.

We will not rent or sell your personal information to other companies or individuals unless we have your permission, are required by law, or have a good faith belief that access, use, preservation or disclosure of such information is reasonably necessary to:

  • Enforce applicable terms of service, including investigation of potential violations thereof;

  • Detect, prevent, or otherwise address fraud, security, or technical issues;

  • Protect against harm to the rights, property or safety of Rhowan James, its users, or the public as required or permitted by law.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

THIRD PARTY SERVICE PROVIDERS

We use other companies and individuals to perform certain functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by applicable data protection laws.

RETENTION OF PERSONAL INFORMATION

We will retain your personal information for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining the online user account (if created) and communicating with you in relation to your use of our services) and any related after sales services, to comply with applicable laws, resolve disputes with any parties, and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal information we retain will be subject to this Privacy Policy and our internal retention guidelines.

TRANSFER OF PERSONAL INFORMATION

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law.

DATA SECURITY

We take reasonable precautions and follow industry best practices to protect your personal information and to ensure that it is not lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

YOUR RIGHTS REGARDING YOUR PERSONAL INFORMATION

You have certain rights regarding your personal information, subject to local law. These include the following rights to:

  • Access your personal information;

  • Rectify the information we hold about you;

  • Erase your personal information;

  • Restrict our use of your personal information;

  • Object to our use of your personal information;

  • Receive your personal information in a usable electronic format and transmit it to a third party (right to data portability);

  • Lodge a complaint with your local data protection authority.

Please note that these rights are not absolute and may be subject to limitations or restrictions imposed by applicable law. In some circumstances, requesting access to your personal information, or otherwise exercising one of your rights, may result in us being unable to provide our services to you, or to otherwise perform the actions necessary to fulfill the purposes set out above.

DATA RETENTION PERIODS

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

DATA BREACH NOTIFICATION

In the event of a data breach involving your personal information, we will notify you as required by applicable law and regulations.

DATA TRANSFER MECHANISMS

We ensure that any transfer of personal data internationally complies with applicable data protection laws by utilizing appropriate data transfer mechanisms, such as standard contractual clauses.

USER RIGHTS REGARDING DATA PORTABILITY

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another organization, where technically feasible.

CONTACT INFORMATION FOR DATA PROTECTION OFFICER

If you have any questions or concerns about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights regarding your personal information, you may contact our Data Protection Officer at [insert contact information].

UPDATES TO CONSENT PREFERENCES

You can update your consent preferences regarding the use of your personal information for marketing purposes at any time by contacting us.